1. Information we collect
When you place an order, create an account, or contact KAEVO, we collect information you provide directly: name, email, shipping and billing address, phone number (if provided), and payment information. Payment details are processed securely by our payment processor and are not stored on our servers.
We also automatically collect technical information when you use our site: IP address, browser type, device type, pages viewed, and referring URL. This is used for analytics, security, and basic site operation.
2. How we use your information
- To process, fulfill, and ship your orders.
- To communicate with you about orders, shipping, and customer support.
- To send you marketing emails, where you have opted in (you can unsubscribe at any time).
- To improve our website, products, and customer experience.
- To prevent fraud and comply with legal obligations.
3. Cookies and tracking
We use cookies and similar technologies for essential site functionality (such as your cart), analytics, and advertising attribution. You can control cookies through your browser settings; disabling cookies may limit some site features.
4. Sharing of information
We do not sell your personal information. We share information only with service providers that help us operate KAEVO — including our payment processor, shipping carriers, fulfillment partner, email and analytics providers — and as required by law or to enforce our terms.
5. Your rights
Depending on where you live, you may have rights under laws such as the California Consumer Privacy Act (CCPA) to access, correct, delete, or restrict the use of your personal information, and to opt out of the sale or sharing of personal information. To exercise these rights, email support@kaevo.co. We will respond within the time period required by applicable law.
6. Data retention
We retain order, account, and communication records for as long as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements.
7. Security
We use industry-standard safeguards to protect personal information in transit and at rest. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
8. Children
KAEVO is intended for adults age 18 and over. Our site is not directed to children under 13 and we do not knowingly collect personal information from children under 13.
9. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent change. Material changes will be highlighted on the site or by email.
10. Contact us
Email support@kaevo.co with any privacy questions or requests.